Terms • Conditions • Store Policy: Marta Howell Jewelry

These terms and conditions outline the rules and regulations for the use of Marta Howell Jewelry’s Website.

Marta Howell Jewelry is located in Albany, Oregon USA.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Marta Howell Jewelry’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By using Marta Howell Jewelry’s website you consent to the use of cookies in accordance with Marta Howell Jewelry’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.


Unless otherwise stated, Marta Howell Jewelry and/or it’s licensors own the intellectual property rights for all material on Marta Howell Jewelry. All intellectual property rights are reserved. You may view and/or print pages from for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from
  2. Sell, rent or sub-license material from
  3. Reproduce, duplicate or copy material from

Redistribute content from Marta Howell Jewelry (unless content is specifically made for redistribution).

Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  1. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
    2. community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail from our contact page. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of Marta Howell Jewelry’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Digital Images

In our business, color is what is most important. We do our best to ensure our digital images display an accurate rendition of each item. However, due to factors beyond our control (such as individual monitor differences and calibration), actual colors may vary from what you see on your monitor.

Store Policy: Marta Howell Jewelry

The following are the rules and regulations for Marta Howell Jewelry's store.

Digital Images

In our business, color is what is most important. We do our best to ensure our digital images display an accurate rendition of each item. However, due to factors beyond our control (such as individual monitor differences and calibration), actual colors may vary from what you see on your monitor.

Gem Enhancements

With the growing world population, demand for precious stones is greater than ever. In order to meet that demand, while at the same time keep prices within reason, most gemstones today are subject to enhancement processes to improve their quality. These range from simple, standard heat enhancements (virtually all sapphires are subjected to this), to more complex processes. We disclose known gemstone enhancements to the best of our ability. We control the rough coming from our mines in Sri Lanka and most all cutting. The enhancement type of each gem will be noted on our invoice. If you have any questions about gemstone enhancements contact us.

Shipping Methods

Goods are normally shipped 2nd Day UPS and insured, unless you specify otherwise. Other shipping options include:

  • United Parcel Service (UPS) Next Day Air: Available on request
  • US Postal Service Express Mail: Available on request


All prices quoted are in US Dollar for deliveries within the USA. While we do our best to ensure our database prices are accurate, we cannot take responsibility for errors or price changes.

Memo & Return Policy

We provide short term memos to established jewelers in the trade. If you see a piece which you would like to look at, contact us. Provided you can provide us with trade references we will be happy to send you stones on a short term memo. Keep in mind that many of our gemstones are one-of-a-kind items. Should the piece you desire be out of stock, we will contact you with possible replacements.

If you already have an established account with us please contact us for details. To establish an account, you will need to be listed in the Jewelers’ Board of Trade (JBT) or supply us with trade references. If you cannot meet these conditions, we require advance payment.

We require advanced payment for items sent out on memo. All to often we get stuck with expensive shipping and insurance bills that are not covered by jewelers. We've been kind enough to loan you our inventory please be kind enough to cover the postage.

Memo goods must be returned within 10 days in mint condition. Exceptions to this rule concern accessories, gemstones cut to specification, stones acquired according to fill a customer’s order. All returns must be sent to the address at the bottom of this page. Return postage and insurance will be paid by the customer. Note: The US Postal Service can provide insurance only up to $25,000. For parcels valued higher, the customer must take out additional third-party insurance.

Exchange & Replacement Policy

At Marta Howell Jewelry we offer a very simple 10 Days exchange policy on loose gemstones and jewelry purchased from us. We do not offer cash or credit card refunds but will gladly allow you to trade for a different stone or receive a credit on your account.

Conditions to be eligible for the Exchange & Replacement Policy:

  • 1. Item(s) must be in their original, unused condition.
  • 2. Replacement for items are subject to inspection and checking by the InStock Gems team.
  • 3. Damages due to neglect, improper usage will not be included under our Exchange & Replacement Policy
  • 4. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc
  • 5. Any gemstone that has been set cannot be returned.

Important Notes:

  • - Shipping Charges, VAT and duties are not refundable.
  • - Return Shipment is at customer's cost
  • - Payment Gateway charges, if applicable, will not be refunded
  • - Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
  • - Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.

Frequently Asked Questions

1. When does the 10-Day Return Period Start?

The 10-Day period starts from the day that you receive your product, as shown by our courier records.

2. I have lost the lab certificate and original packaging of the product. Can I still return the loose gemstone?

We require full original product certificate, invoices, documentations, lab certificates, packaging, documentation, discount coupons, etc. that may have accompanied the loose gemstone. In the absence, of any of these items, you are not eligible to return the gemstone. However, you may still be eligible for a Partial Replacement / Account Credit. Please contact us with your exact scenario, so that we may assist you.

3. I am returning a loose gemstone. How should I send it?

  • If you are returning or replacing a gemstone, please take the following steps:
  • - Contact us and get a Return Authorization with instructions.
  • - Ensure that you keep all original objects that accompanied the gemstone like Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.
  • - Pack the items carefully and send only through a reputed courier with insurance for the package. Take the courier tracking information and share with us. You can find our address by clicking here Contact Us
  • - We recommend that you send the item back with proper insurance through a jewelry trade shipping service like Parcel Pro or proper shipping insurance provided through your store policy. We also recommend shipping via Next Business Day (FedEx or UPS Next Day) delivery on priority in all metros and major cities as this minimizes any risk involved relating to delays, misplace or theft.
  • IMPORTANT: Do not write the name InStock Gems or any gemstones, jewelry related words on the outside of the package, as it may attract undue attention and theft of the package.


  • 202 SW 1st. ST
  • ALBANY, OR. 97321

Legal Issues

All transactions are subjected to the state of Oregon and US law.  The USA is the place of jurisdiction for both parties.

Contact Information

If you have any questions regarding any of our terms, please contact us from our contact page.

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